Palmer Privacy Policy

Palmer Privacy Policy

Effective Date: May 13, 2025

1. Palmer Industries Privacy Policy
   This Privacy Policy explains how Nelson Manufacturing Group Inc., d/b/a Palmer Industries (“Palmer,” “we,” “us,” or “our”) collects, uses, and discloses personal data in compliance with applicable laws. We are committed to protecting your privacy and processing your personal information transparently and lawfully. This Policy applies to all personal information Palmer Industries collects through our website and services (collectively, the “Services”). It is intended to meet global privacy requirements, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA”), and other applicable laws. By using our Services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
   We collect personal information (“personal data”) that you provide directly to us, that we collect automatically through your use of our Services, and that we may obtain from third-party sources. The types of information we collect include:

   • Identifiers and Contact Information:Such as your name, mailing address, email address, telephone number, account username, and other identifiers that can directly or indirectly identify you.
   • Billing and Payment Information: If you make purchases or transact with us, we collect payment details (e.g. credit/debit card number, expiration date, billing address) and other financial information necessary to process your payments. Payment card information is typically processed by our payment processor and not stored in our systems.
   • Customer Service Information: Information you provide when contacting us for support or inquiries, such as the content of your communications and contact details.
   • Usage Data: Information about how you use our website and Services, including IP address, browser type, device identifiers, pages or features accessed, time and date of visits, and other technical information. We also collect device information (e.g. operating system, device model) and browsing actions. This data helps us understand and improve user experience.
   • Cookies and Tracking Technologies Data: We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your interactions with our Services. Cookies are small data files stored on your device that can retain information about your preferences.
   • Third-Party Source Information: We may receive information about you from third parties, such as social media platforms (if you interact with our pages), marketing partners, public databases, or referrals. For example, if you use a third-party login (like Single Sign-On via Google or LinkedIn), we may receive basic profile information from that provider as permitted by your settings. We treat any information obtained from third parties in accordance with this Policy.
   • Sensitive Personal Information: Palmer does not actively seek to collect sensitive personal data (such as social security numbers, driver’s license numbers, precise geolocation, or health information) unless required for a specific purpose with your consent or as mandated by law. If we ever need to collect sensitive data, we will do so in compliance with applicable laws and with additional safeguards.

   We collect the above information either (1) directly from you (e.g., when you fill out forms, make a purchase, or communicate with us), (2) automatically through your use of our Services (e.g., via cookies and log files), or (3) from third parties as described. We will indicate where personal data we request is required for the provision of Services or optional. If you choose not to provide required information, we may not be able to offer certain Services or features to you.

3. How We Will Use Your Personal Information
   We use personal data for the following purposes:

   • To Provide and Maintain Services: We use your information to process transactions (e.g., orders and payments) and deliver the products or services you request. This includes providing customer support, responding to inquiries, and troubleshooting issues.
   • To Communicate with You: We use contact information (like email or phone) to send service-related communications, such as confirmations, invoices, technical notices, updates, security alerts, and support messages. We may also send administrative emails regarding changes to our terms or policies.
   • For Marketing and Promotional Purposes: With your consent or as otherwise permitted by law, we may send you newsletters, promotions, or other marketing communications to inform you about our services, features, or events. You can opt out of marketing at any time as described in the Email Marketing and Your Choices section.
   • To Personalize and Improve Services: We analyze usage data and employ cookies to understand how our Services are used. This helps us customize content, remember your preferences, and optimize user experience. For example, we may retain information about your previous visits and purchases to recommend products you might be interested in. We may also use analytics tools to improve functionality and quality of our Services.
   • For Legal and Security Purposes: We process personal data as needed to comply with legal obligations (such as tax, accounting, or data retention laws) and to respond to lawful requests from authorities. We also use data to enforce our terms of service, investigate or prevent fraud and other illegal activities, protect the security and integrity of our systems, and protect the rights and safety of Palmer, our users, or others.
   • For Legitimate Business Needs: We may use data for our legitimate interests in operating and improving our business, such as conducting audits, monitoring usage for compliance with our terms, debugging and troubleshooting, research and development of new features, and in an aggregated form for business analytics.
   • In Connection with Business Transactions: If we undergo a merger, acquisition, restructuring, or sale of all or part of our assets, personal information may be transferred as part of that transaction. We will ensure the data recipient is bound to privacy obligations as stringent as this Policy describes.

   We will not use your personal information for purposes incompatible with those listed above without obtaining your consent, and we will not engage in any automated decision-making that produces legal or similarly significant effects without appropriate safeguards and your explicit consent (if required)

4. Cookies and Tracking Technologies
   We and our third-party partners use cookies and similar tracking technologies to collect information about your use of our Services. As noted, cookies are small text files placed on your device that can store data about website usage. We use the following categories of cookies and tracking technologies on our site:

   • Strictly Necessary Cookies: These cookies are essential for the operation of our website and to enable core features such as security, network management, and accessibility. For example, they allow you to navigate our site and use essential features (like accessing secure areas). You cannot opt out of these cookies because our Services won’t function properly without them.
   • Analytics and Performance Cookies: We use these to collect information about how users interact with our Services, which pages are visited, and any errors encountered. This helps us improve our website and Services over time. For example, we use analytics providers that set cookies to help us understand aggregate usage patterns and identify areas of our site that can be optimized.
   • Advertising and Targeting Cookies: If we participate in advertising networks or use third-party advertising services, these cookies may be set to collect information about your browsing habits and deliver relevant advertisements on other websites (a practice known as interest-based advertising). They may also limit the number of times you see an ad and measure the effectiveness of ad campaigns. Any such cookies will only be used in compliance with applicable law (for example, we will obtain consent for advertising cookies where required).
   Web Beacons and Pixels: In addition to cookies, we may use small graphic images or scripts (often called web beacons, clear GIFs, or pixel tags) in our emails or on our website. These technologies work in conjunction with cookies to identify our users and gather usage data (such as whether an email was opened or a link was clicked).
   Your Choices: You have several options to manage or limit how cookies and similar technologies are used:
   • Browser Settings: Most web browsers allow you to refuse new cookies, disable existing cookies, or alert you when new cookies are set. Please note that if you disable or delete certain cookies, some features of our site may not function properly.
   • Advertising Industry Opt-Outs: For interest-based advertising, you can opt out via industry websites to stop the use of your data for targeted ads by participating third parties.

5. Sharing of Personal Information
   We do not sell your personal information to third parties for monetary compensation. However, we do share personal data with third parties in certain circumstances as described below. Whenever we share your data, we ensure appropriate safeguards are in place and require recipients to handle the data in accordance with this Policy and applicable law. The categories of third parties with whom we share data include:

   • Service Providers / Processors: We share personal data with trusted third-party service providers who perform services on our behalf. These providers include, for example, payment processors, data hosting companies, cloud service providers, analytics services, customer support software providers, email service platforms, and other IT service providers. These companies are bound by contractual obligations to process personal data only as instructed by us, for the purposes we specify, and to protect the security and confidentiality of your information.
   • Affiliates: We may share information with our affiliated companies (entities under common ownership or control with Palmer) for purposes consistent with this Privacy Policy. For instance, if Palmer Industries is part of a group of companies, your information might be shared with our parent company or subsidiaries for business administration or to provide you with our Services. Any such affiliates will be required to honor the privacy commitments we make here.
   • Business Partners: With your consent, we may share personal information with business or marketing partners to jointly offer products or services, or to sponsor events. For example, if we co-sponsor a seminar with another company and you sign up, we might share your contact info with that co-sponsor. You will be informed at the time of data collection if such sharing will occur and you will have the opportunity to consent or object.
   • Legal Requirements and Protecting Rights: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, subpoena, or governmental request, (ii) enforce our Terms of Service or other agreements, (iii) detect, prevent, or address fraud, security, or technical issues, or (iv) protect the rights, property, or safety of Palmer, our users, or the public. This includes exchanging information with law enforcement or regulatory agencies when legally required.
   • Business Transfers: If Palmer Industries is involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be disclosed to a successor or affiliate as part of that transaction and/or as part of the transaction evaluation (e.g., to potential acquirers and their professional advisors). In such cases, we will ensure the recipient agrees to handle your personal data in accordance with this Privacy Policy.
   • Third-Party Advertising and Analytics: We may share limited personal data (such as cookies or device identifiers and usage data) with third-party advertising networks, social media companies, and analytics providers to assist us in advertising our products to you on other platforms and to measure the effectiveness of our ads. For example, we might upload a list of customer email addresses (in hashed form) to a social media platform to target those users with Palmer’s advertisements on that platform. Such activities will be done in accordance with applicable law, and where required, we will obtain your consent or provide the opportunity to opt out.

   We endeavor to limit the personal information we share to what is directly relevant and necessary to accomplish the specified purpose. We do not allow third parties to use your data for their own marketing or other purposes unrelated to our Services without your consent.

6. Data Retention
   We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, and thereafter for legitimate legal or business purposes. The criteria used to determine our retention periods include: the duration of our relationship with you, whether there is a legal obligation to which we are subject (for example, certain laws require us to keep transaction records for a number of years), and whether retention is advisable in light of our legal position (such as applicable statutes of limitations, litigation or regulatory investigations).
   Financial transaction records are retained in accordance with financial reporting and audit requirements. Usage data that is collected for analytics is generally retained for a shorter period (often aggregated or anonymized after a certain time) unless we need to keep it longer to investigate site performance issues or security incidents. When personal data is no longer necessary, we will securely destroy or de-identify it.
7. Cross-Border Data Transfers
   Palmer Industries is based in the United States (State of Rhode Island), and the personal data we collect is principally processed and stored on servers located in the United States. If you are accessing our Services from outside the U.S., please be aware that your information will likely be transferred to, stored, and processed in the United States or other jurisdictions that may not provide the same level of data protection as your home country. We take steps to ensure that appropriate safeguards are in place to protect your personal data in transit and at the destination.